Frequently Asked Questions

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Find answers to the most commonly asked questions about appointments, eye examinations, surgeries, insurance, medical records, optical services, and more.

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Appointments

Booking, rescheduling and online consultation.
Registration

Registration process, documents and patient ID.
Insurance & TPA

Cashless treatment, claims and insurance partners.
Surgery

Admission, preparation and post-operative care.
Optical Store

Frames, lenses and eyewear services.
Medical Records

Access reports and request medical records.
Payments

Accepted payment methods and billing queries.
General

Hospital timings, facilities and visitor information.

Appointment & Consultation

You can book an appointment online through our website, call our reception, or visit the hospital registration counter.

Yes. Appointments can be rescheduled subject to doctor availability.

Eye emergencies are attended immediately. Please visit the emergency department without delay.

Registration

Carry a valid photo ID, previous medical records (if any), and insurance documents if applicable.
No. Existing patients can use their MRD number for future visits.

Insurance & Cashless

Yes. Cashless treatment is available for eligible insurance policies and TPAs.
We are empanelled with 30+ leading insurance companies along with PMJAY, MJPJAY, ECHS and GIC.

Surgery

Our counsellor will guide you regarding fasting, medications and arrival time before surgery.
One attendant is generally allowed as per hospital policy.

Optical Store

Yes. We stock premium frames, sunglasses and ophthalmic lenses from trusted brands.
Yes. If your prescription is recent, we can prepare your spectacles accordingly.

Medical Records

You can submit an online request through the Patient Portal or visit the Medical Records Department.

Payments & Billing

We accept cash, debit cards, credit cards, UPI and other digital payment methods.
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