Payments & Refunds

Refund Policy

Clear and transparent guidelines regarding payments, cancellations and refunds.

Our Commitment to Transparency

Shri Ganapati Netralaya is committed to maintaining transparency in its billing and payment processes. Refunds, wherever applicable, are processed in accordance with the applicable hospital policies and the nature of the service availed.

General Refund Policy

Any refund request will be reviewed based on the service booked or availed, the payment made, the cancellation status and the applicable terms and conditions.

Refunds are subject to verification and approval by the concerned department. The amount eligible for refund, if any, will be determined according to the applicable hospital policy.

Refund Guidelines

Appointment Cancellation

Cancellation or rescheduling of appointments may be subject to the applicable terms of the service booked.

Advance Payments

Refund of advance payments, where applicable, will depend on the service status and the applicable hospital policy.

Hospital Services

Refunds related to procedures, surgeries or other hospital services will be considered according to the specific service terms.

Diagnostic Services

Once a diagnostic service has been performed, charges may generally not be refundable, subject to applicable policy.

Medicines & Pharmacy

Refunds or returns of medicines and pharmacy items will be handled according to applicable rules and the condition of the product.

Optical Purchases

Refunds or exchanges for optical products will be subject to the applicable product and purchase terms.

Services Already Availed

Charges for services that have already been provided, completed or consumed may not be refundable, except where otherwise applicable under the hospital's approved policy.

How to Request a Refund

Submit a Request

Contact the concerned department or hospital billing desk with your payment details and reason for the refund request.

Verification

The request will be reviewed and verified against the applicable service and payment records.

Approval & Processing

If approved, the eligible refund will be processed through the applicable payment method.

Refund Processing Time

Approved refunds will be processed within the applicable processing period. The time taken for the amount to reflect in the patient's account may also depend on the payment gateway or bank.

Need Help With a Refund?

For questions regarding payments, cancellations or refund requests, please contact our billing or patient support team.