Every patient deserves respectful, safe, transparent and compassionate healthcare.
At Shri Ganapati Netralaya, we respect the rights, dignity, privacy and individual needs of every patient. We are committed to providing care in a safe, ethical and patient-centred environment.
To receive care with dignity, courtesy, compassion and without discrimination.
To receive appropriate, safe and quality healthcare from qualified professionals.
To receive understandable information about your diagnosis, treatment and available options.
To receive relevant information before giving consent for procedures and treatment.
To have personal and medical information protected and kept confidential.
To request access to relevant medical records as permitted under applicable policies and law.
To ask questions regarding your condition, treatment, medicines and expected outcomes.
To seek a second medical opinion, subject to applicable clinical and administrative procedures.
To receive information regarding applicable treatment costs and billing.
To receive appropriate bills and clarification regarding charges for services provided.
To provide feedback or raise a grievance regarding the care or services received.
To participate in decisions concerning your treatment and healthcare whenever appropriate.
Patients and their attendants are expected to provide accurate information, follow the agreed treatment plan, respect hospital staff and other patients, follow safety instructions and comply with hospital policies.
We take reasonable measures to protect your personal and health information and maintain confidentiality in accordance with applicable laws, regulations and hospital policies.
If you have a concern, complaint or suggestion, please contact our patient support or grievance redressal team. We value your feedback and use it to continuously improve our services.
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